Work Order Submissions and Mold Questions

The Operations Center is staffed 24/7/365 to coordinate maintenance requests for the university. The Operations Center provides a point of contact for the entire campus. This group is the communication center for all routine requests for repairs as well as maintenance emergencies.

Examples of routine maintenance issues in residential areas include:

  • Heating or cooling issues
  • Clogged drains
  • Broken furniture
  • Lock issues
  • Evidence of mold
  • Lighting issues (burned out/flickering)
  • Leaks
  • Pest Control issues

Maintenance requests should be submitted by completing a Service Request at, by calling (860) 486-3113, or through the myUConn app.  Once you have submitted your request, you will receive an email with a service request number for tracking and follow up purposes along with the shop assigned the repair.  Facilities Operations is staffed with skilled tradesmen and specialists to handle any and all maintenance issues that arise.  Work requests are triaged based on the priority (listed below) and current workload.

If you are unsure of whether an issue should be reported to Facilities, go ahead and call the Operations Center and, if it’s not a facilities maintenance issue, they will be glad to redirect your inquiry to the appropriate party.

Priority Code 1: is assigned to emergency requests that could result in an immediate or imminent threat to life, or severe property damage: i.e.; animal lab temperature too high/low, flooding, loss of power.

Priority Code 2: is assigned to building maintenance requests that has the potential threat to life, property, security or the environment: i.e.; all lights out, HVAC temperature adjustments, non-functioning fume hoods, food service refrigeration failure, elevator repairs.

Priority Code 3: is assigned to minor maintenance routine requests that do not pose an immediate risk to facilities: i.e.;ballast replacement, broken furniture, lights out (where there is sufficient light), ceiling tile replacement.

Priority Code 4: is assigned to work that is planned, scheduled, or to be completed by a certain date or time: i.e.; Events, PM inspections or service, improvements, painting.

Information about Mold for On-Campus Residents

Over the past semester, Facilities Operations took note of an unusual increase in mold-related work orders around campus. While molds and mold spores are naturally found everywhere in our environment, both outdoors and indoors, visible mold growth indoors is not appropriate and is an indication of a moisture issue that needs attention. The key to preventing mold growth is to control moisture. Unfortunately, the last year has been wetter than normal, with humidity lasting into late fall. Additionally, due to the pandemic, buildings with ventilation systems were modified to increase outside air to indoor spaces, bringing in more humid air.  With mold-related issues noted sporadically this fall throughout campus, a consultant was brought in to conduct visual assessments of some dorm rooms to determine the extent of the problem.  Many of the spaces were unknown to Facilities staff since work orders were not submitted.


Facilities Operations is developing plans of action to investigate the cause and determine effective control measures. Facilities Operations custodial staff have been trained in the cleaning and removal of visible mold growth on building materials following OSHA and EPA guidelines. Custodial staff will respond to work orders and assess the situation and remove the mold. If they determine that more extensive removal or repair is needed, they consult with the Facilities Operation’s hazardous materials abatement coordinator, who previously served as a Certified Mold Consultant to the University. Having this in-house expertise allows for a more thorough, coordinated response. In some situations, the abatement coordinator will secure the services of a consultant to further assess conditions and determine appropriate response actions, or a trained cleaning contractor to implement a mold remediation plan.


Students with respiratory conditions can register with the Center for Students with Disabilities so accommodations can be made while cleaning is occurring. Should additional concerns be noted in the rooms, especially after cleaning, it is of utmost importance that occupants submit work orders as soon as possible.