Work Order FAQs

Storrs Work Order Frequently Asked Questions:

Information that Facilities wants you to know

Facilities Operations General FAQs

Who should I notify at the University if I have a maintenance issue or concern?

Please submit a work request through the Facilities Operations Center.  Work requests can be submitted at https://fo.uconn.edu/  or through the myUConn app. You can also call 860-486-3113 24/7, 365 days a year. 

What information should be included in a work order request?

Please be as specific as possible when providing information about an issue or concern. For example, “desk is broken” could be written as “Front drawer panel for desk has fallen off. Piece is on top of the desk.”  Also, please be as specific as possible about the location; ex: “room 331A” or “hallway outside room 205.”

What type of issues should I submit a Facilities Operations work request for?

It is very important that students submit work requests whenever they identify an item that needs to be repaired. If a work request is not submitted, it is difficult for Facilities Operations to know they need to repair it! Examples of situations that require a work request with Facilities Operations are dripping faucets, light bulbs that need to be replaced, clogged toilets, heating issues, and university-owned appliances that are not functioning correctly. 

What happens after a work order is submitted?

  • Your work request will be reviewed, assigned to the appropriate shop, and given a priority code. Details on priority codes can be found on the Facilities Operations website: https://fo.uconn.edu/departments/building-services/operations-center/  

  • Facilities staff may enter your room in the days following your work order request whether you are present or not.  Facilities protocol establishes that the technician reporting to your room must knock multiple times and announce themselves before keying into your room.  If you are not in your room at the time, Facilities will lock the door upon leaving, whether or not it was locked when they arrived.  You are always responsible for carrying your keys/access cards when you are not in your room.

  • If Facilities has any questions regarding your work request, they may contact you directly with follow-up questions.

How long does it take for a work order to be completed?

The Facilities Operations team tries to complete work orders as quickly as possible, with requests that could result in an immediate or imminent threat to life or property being prioritized. Please keep in mind that some work orders require multiple shops to complete the request, such as plumbing, painting, and housekeeping, which can add to the repair timeline.  The actual timeline may vary due to the nature of the request, and the current resources of Facilities Operations.

Who should I follow up with if I am concerned my work order has not been completed?

Please contact the Operations Center at 860-486-3113. They are open 24/7, 365 days per year.

Who should I contact for facilities issues on the Stamford campus?

Please submit a work order through the RentCafe request system.  RentCafe is designed to make your life easier as a resident! Once you are registered, you will have the ability to submit maintenance requests. Registration is a breeze, please use the following link: https://rms-companies-reslisting.securecafe.com/residentservices/900-washington-blvd-stamford-ct-06901/userlogin.aspx.

Are students billed for work orders submitted?

Students are not billed for normal wear and tear issues but may be billed for intentional damages.

Who do I notify if I have lost my room key(s) and/or mailbox key?

If you cannot find your keys, you should submit a work order through the Operations Center. You can submit a work order at https://aim.uconn.edu/request or through the myUConn app or call 860-486-3113 27/7, 365 days a year. Please know, there are fees associated with lock outs and lock changes. If you find your keys once you have already ordered new keys, you may still be responsible for the cost of the lock change. 

Who should I contact for card access issues?

Please email cardaccess@uconn.edu and be sure to include your name, ID number, and the specific location you cannot access. 

Who should I contact if I see insects or other pests in my room?

Please submit a work request through the Facilities Operations Center. Work requests can be submitted at https://fo.uconn.edu/  or through the myUConn app.  You can also call 860-486-3113 24/7, 365 days a year. 

Who should I notify about washers and dryers not working?

  • If you find a washing machine or dryer that is not working properly, please submit a work request through the Facilities Operations Center. Work requests can be submitted at https://fo.uconn.edu/  or through the myUConn app.  You can also call 860-486-3113 24/7, 365 days a year.

  •  This applies to machines in laundry rooms and inside residence hall apartments. 

  • For refunds if you paid by Husky Bucks, please contact the One Card office. If you paid by cash or card, please contact the vending machine company directly.

Who should I notify about issues with my cable TV?

UConn Information Technology Services (ITS) address issues with UConn’s digital cable service. You can submit a work order here: https://tv.uconn.edu/ 

Who should I notify about issues with my internet?

Tech Support at UConn’s Information Technology Services (ITS) can assist with internet issues. Please report issues, including areas of poor Wi-Fi-coverage to their office at techsupport@uconn.edu or 860-486-4357. For more information, please visit https://techsupport.uconn.edu/ 

Who should I notify about issues with a vending machine on campus?

  • If you find a washer machine or dryer that are not working properly, please submit a work request at https://fo.uconn.edu/  or through the myUConn app.  You can also call 860-486-3113 24/7, 365 days a year.

  •  This applies to machines in laundry rooms and inside residence hall apartments. 
  • For refunds if you paid by Husky Bucks, please contact the One Card office.

Facilities Operations Mold Information FAQs

Is there a mold outbreak on campus?

Over the past semester, Facilities Operations took note of an unusual increase in mold-related work orders around campus. While molds and mold spores are naturally found everywhere in our environment, both outdoors and indoors, visible mold growth indoors is not appropriate and is an indication of a moisture issue that needs attention. The key to preventing mold growth is to control moisture. Unfortunately, the last year has been wetter than normal, with humidity lasting into late fall. Additionally, due to the pandemic, buildings with ventilation systems were modified to increase outside air to indoor spaces, bringing in more humid air.  With mold-related issues noted sporadically this fall throughout campus, a consultant was brought in to conduct visual assessments of some dorm rooms to determine the extent of the problem.  Many of the spaces were unknown to Facilities staff since work orders were not submitted All of the issues of reported mold have been resolved as of the writing of the answer to this FAQ.

What is Facilities Operations doing for room where mold has been identified?

Facilities Operations investigates the cause and determines effective control measures. Facilities Operations custodial staff have been trained in the cleaning and removal of visible mold growth on building materials following OSHA and EPA guidelines. Custodial staff will respond to work orders and assess the situation and remove the mold. If they determine that more extensive removal or repair is needed, they consult with the Facilities Operation’s abatement coordinator, who previously served as a Certified Mold Consultant to the University. Having this in-house expertise allows for a more thorough, coordinated response. In some situations, the abatement coordinator will secure the services of a consultant to further assess conditions and determine appropriate response actions, or a trained cleaning contractor to implement a mold remediation plan.

If I notice mold in my room, who should I contact?

Please submit a work request through the Facilities Operations Center. Work requests can be submitted at https://fo.uconn.edu/  or through the myUConn app.  You can also  call 860-486-3113 24/7, 365 days a year.

What should I do if I am worried I am feeling ill because of the mold?

Anytime a student is feeling ill they should contact Student Health and Wellness.  There are many factors that affect a person’s wellbeing and SHaW has a staff of well trained and knowledgeable medical professionals that will help students determine their ailments.

I have a respiratory condition and I am concerned about mold in my room.

Please contact the Center for Students with Disabilities so accommodations can be made.

If mold is identified in my room, will I change rooms?

Facilities Operations will assess the situation and determine an action plan specific to the situation. At times, students are relocated for significant mold abatement.

When students are temporarily relocated due to maintenance issues, is there an additional cost?

Students who are moved to temporary location due to a maintenance issue are not billed or refunded if the temporary space is a different rate than their academic year assignment. 

If I am relocated due to a maintenance issue, is there assistance to help me move?

Typically we are unable to offer students assistance with their move.

If I am relocated due to a maintenance issue, how is my parking impacted?

Please contact Parking Services directly for inquiries regarding your parking permit. Their website is https://park.uconn.edu/contact-us/ 

If I am relocated due to a maintenance issue, how is my mail impacted?

Student mail will often go to the temporary assignment’s mailbox, but please contact Mail Services at 860-486-6199 or mailmanager@uconn.edu with specific questions. Their website is https://studentmail.uconn.edu/