The Service Desk operates as an informational hub and centralized management for all residence hall keys on campus.
Who uses the Service Desk?
Students who are changing rooms, moving into spaces mid-semester, or leaving housing mid-semester can visit the Service Desk for assistance with the keys to their residential spaces. Families, faculty, and staff can call or visit the Service Desk with any questions related to living on campus.
Visit Us
Hours: 8:00am – 5:00pm Monday through Friday.
For accessible entry to the Service Desk, call 860-486-2926. Accessible entrance located through the parking lot, behind Whitney Hall.
Key Usage/Responsibilities
All residence halls use keys for room, suite, and apartment entry. Many areas of campus also utilize mail keys for mailbox entry. A resident will be assigned keys upon arrival to campus and is expected to maintain those keys and reach out to the Service Desk with any questions related to their keys.
Residents may be assigned anywhere from one to four keys, depending on their housing assignment. When residents are given keys, they are also given information to identify which key corresponds with which door or mailbox. Some mailboxes utilize combinations in place of keys; this information is provided to residents upon receipt of keys.
Resident Responsibilities
- Maintain keys in good working order
- If a resident loses keys, they are responsible for the costs associated with the required lock changes
- Residents will notify Residential Life if their keys are lost or bent
- Residents will not provide their keys to other students or any non-UConn persons for access to their space
- Residents will return keys to the Service Desk within 24 hours of moving out of an assigned space on campus (ie. Room change, cancellation of housing, moving out at the end of the semester)
Residential Life Responsibilities
- Routinely check keys to ensure that they work in assigned spaces
- Assist residents in replacing bent keys, or receiving a lock change for lost keys
- Provide centralized location to pick up or return keys
Residential Life Responsibilities
Lock Change and Lock Out Appeals
Residents who have been billed for a lock change/lockout may file for an appeal to these charges. Appeals must be received within one month (four weeks) of the lock change/lockout. We are not able to accept any appeals after one month from the lock change/lockout.
Residents wishing to appeal a lock change/lockout charge must provide documentation showing that their keys were returned prior to any check out or move out deadlines or that the lockout was the due to a faulty lock mechanism. Documentation must be one of the following items: a photograph or video of the resident returning keys, a dated email from a Residential Life staff member confirming that the keys were received, or documentation that the lock mechanism was faulty (for lockout charges).
If a resident is not able to provide the requested documentation, the appeal will be denied.
The standard processing time for these requests is 2-3 business weeks. Residents will be notified of the decision via their UConn email. All appeal decisions are final.
Returning Keys to the Service Desk
Students moving out at the end of the semester will receive detailed move out instructions from their Hall Director.
Students moving out during the semester may return keys in one of the following two ways:
- Return keys to the Service Desk at Whitney Hall, Monday through Friday, 8:00am - 5:00pm
- Return keys outside of business hours in our key drop box at Whitney Hall, located by the rear entrance and parking lot
Key Drop Box Instructions: Use a key return envelope located to the left of the Drop Box and fill it out including your name, room information that corresponds to the keys you are returning, and the date and time that you are returning your keys. Once complete, place the envelope in the drop box and a staff member will process your keys during the next business day.
Lock Change and Lock Out Appeals
Residents who have been billed for a lock change/lockout may file for an appeal to these charges. Appeals must be received within one month (four weeks) of the lock change/lockout. We are not able to accept any appeals after one month from the lock change/lockout.
Residents wishing to appeal a lock change/lockout charge must provide documentation showing that their keys were returned prior to any check out or move out deadlines or that the lockout was the due to a faulty lock mechanism. If a resident is not able to provide the requested documentation, the appeal will be denied.
Documentation must be one of the following items:
- a photo or video of the resident returning keys
- a dated email from a Residential Life staff member confirming that the keys were received
- documentation that the lock mechanism was faulty (for lockout charges)
The standard processing time for these requests is 2-3 business weeks. Residents will be notified of the decision via their UConn email. All appeal decisions are final.
FAQ
Why is a lock change performed?
Lock changes are performed when keys are lost or not returned by a resident.
How much does a lock change cost?
Lock changes are $100 per door, and $10 per mail key
I lost my key, who should I contact?
For lost mailbox keys, email livingoncampus@uconn.edu
For lost apartment/room/suite keys, call the Facilities Operations Center at 860-486-3113
Please note that lost keys will result in a lock change and will be billed to the resident's account.
My key does not work, who should I contact?
For mail keys that do not work, speak with your mailroom or email livingoncampus@uconn.edu
For apartment/room/suite keys that do not work, contact the Facilities Operations Center at 860-486-3113
Can I return keys by mail?
We are not able to accept keys returned via mail due to the slow timeframe of mail services and the possibility of keys being lost in transport.
If you believe you have extenuating circumstances email livingoncampus@uconn.edu
What do I do if my keys are bent/broken?
For bent or broken mail keys, email livingoncampus@uconn.edu
For bent or broken apartment/room/suite keys, call the Facilities Operations Center at 860-486-3113
Please keep your bent or broken key to exchange for your new key
Why don’t I have a mailbox key?
Charter Oak Apartments and South Campus do not use mailbox keys. These spaces use combination code mailboxes. If you are in need of your combination code, please visit the Service Desk or your mailroom for assistance.
How can I get a bike room key?
Residents who live in an area with a locked bike room should visit their Hall Director’s office to inquire about a bike room key